Service & Support
We're here to help you with any questions or issues you might have with our musical instruments.
Frequently Asked Questions
How long is the warranty period for your instruments?
All our instruments come with a standard 2-year warranty that covers manufacturing defects. Premium models have an extended 5-year warranty. The warranty card included with your purchase contains all the specific details.
How do I register my instrument for warranty?
You can register your instrument by visiting our online registration portal and entering the serial number found on your instrument. Registration must be completed within 30 days of purchase to activate the full warranty benefits.
Do you offer international shipping for replacement parts?
Yes, we ship replacement parts internationally. Shipping costs and delivery times vary by region. For expedited service, we also work with authorized service centers in over 40 countries worldwide.
How often should I service my instrument?
We recommend professional servicing once a year for instruments that are played regularly. For electric instruments, electronics should be checked every 6 months. Regular home maintenance between services will extend the life of your instrument.
After-Sales Service
Repair Services
Our certified technicians provide expert repair services for all instruments. From simple adjustments to major repairs, we restore optimal performance.
Parts Replacement
We stock genuine parts for all our instruments. Our team helps identify the correct component and arranges quick delivery or installation.
Instrument Upgrades
Enhance your instrument's performance with our upgrade services. Improve sound quality, playability, and aesthetics with professional components.
Maintenance Tips
Learn proper care techniques to extend your instrument's life. Our experts provide guidance on cleaning, storage, and routine maintenance.